IT'S ALL ABOUT You.
Only the most dedicated Subaru dealers earn the Subaru Stellar Care Award. It is one of the greatest honors in the eyes of our company and only an elite group of Subaru dealers achieve this recognition each year. Those who earn the coveted Stellar Care award demonstrate excellence in all areas of customer-focused performance.
Patriot Subaru is very proud to have earned this recognition award every year that we have been in business. We opened in 2003, and have TEN straight years of Stellar Care Awards. That is a remarkable track record, one of the very best in Subaru history.
What does this mean to you? The best dealership experience possible,
one that we hope will have you coming back for many years ahead.
TO EARN THE SUBARU STELLAR CARE AWARD...Our dealership must achieve and maintain Stellar Care performance standards and objectives. The list is long and the expectations are high. Patriot Subaru must pass continual review by our customers and meet annual objectives established by Subaru of America, Inc. in many areas, including:
Our Sales and Service Departments must conform to Stellar Care standards for cleanliness and comfort inside and out. You're more than a customer. You're our guest.
From meet and greet to test drive to delivery, Patriot Subaru sales consultants must earn customer-generated performance scores that meet or exceed Stellar Care Award objectives.
Highly skilled, factory-trained technicians and a state-of- the-art facility with the most current diagnostic and repair equipment available help us maintain ongoing Stellar Care Award scores.
Today's automotive technology is more complex than ever before. Our technicians must stay on top of the latest training and techniques in order for us to maintain Stellar Care status.
Our team of financing professionals specialize in assisting customers with their unique credit and insurance needs. Positive feedback from customers helps us maintain our Stellar Care status.
WHATEVER IT TAKES?
TO STAND Above THE REST.
Patriot Subaru voluntarily participates in the Subaru Stellar Care program. This nationwide program recognizes Subaru dealers who choose to institute the highest standards of excellence at their dealership. It is an annual achievement and under continuous review.
Participation in all customer-focused Subaru programs is required for Stellar Care Award status.
WE'D LOVE YOUR FEEDBACK.
Have a comment or suggestion for making your experience at Patriot Subaru in Saco, Maine a better one? Please let us know right away.
Accepting the Stellar Care Award: Glen Reed/Service Mgr, Bill Bergeon/District Sales Manager SNE, Adam Arens/Owner, Brian Beattie/General Sales Manager, Lonny Martin/Sales Manager.