Step 1: Embrace Excellence
Make thoughtful choices regarding your well-being, family, and career to be well-prepared for service.
Step 2: Extend a Genuine Greeting
Learn each guest's name and express gratitude for considering Patriot. Introduce one or more of our furry greeters (like Pabst).
Step 3: Understand Your Guests
Familiarize yourself with their needs, budget, and unique circumstances.
Step 4: Vehicle Selection
Identify the vehicle that aligns best with their preferences.
Step 5: Showcase the Vehicle
Highlight features that cater to the guests' needs, ensuring the vehicle meets their expectations.
Step 6: Guest Experience
Offer your guests the chance to test-drive the vehicle on a secure route.
Step 7: Tailored Options
Determine the optimal way to fulfill the guests' needs and budget. Evaluate trade-ins, complete necessary paperwork, and consult with the business office for financing considerations.
Step 8: Handover Ceremony
Prepare the vehicle, familiarize guests with its features, and introduce them to the Patriot family's service team.
Step 9: Post-Purchase Check-In
Ensure a positive experience and confirm that the new vehicle is meeting expectations.
